Everything you need to know about our services, from booking a nurse or doctor visit to understanding costs, insurance, safety protocols, and the areas we cover across Lahore. Can't find your answer? Call us at 03250600666.
Hum Home Care is Lahore's leading home healthcare provider that brings PMDC-verified doctors, trained nurses, physiotherapists, and portable diagnostic equipment directly to your doorstep. You book a service via phone, WhatsApp, or our website, and a verified healthcare professional arrives at your home within 60 minutes on average. We cover all areas of Lahore including DHA, Johar Town, Bahria Town, Model Town, Gulberg, Cantt, Wapda Town, Valencia, Lake City, and Askari.
Booking is simple and takes less than two minutes. You can call us at 03250600666, send a WhatsApp message to the same number, or fill out the contact form on our website. Our care coordinator will ask about the patient's condition, preferred timing, and location, then match you with the most suitable healthcare professional from our verified network.
Our average dispatch time across Lahore is 60 minutes from the moment you confirm your booking. For urgent requests such as post-surgical wound care, IV drip administration, or emergency doctor visits, we prioritise dispatch and often arrive even sooner. We operate 24 hours a day, 7 days a week, including public holidays.
We serve all major residential and commercial areas across Lahore including DHA (all phases), Johar Town, Bahria Town, Model Town, Gulberg, Cantt, Wapda Town, Valencia, Lake City, Askari, Faisal Town, Garden Town, and surrounding localities. If your area is not listed, contact us directly as we continuously expand our coverage across the city.
We accept cash, bank transfer, JazzCash, EasyPaisa, and other digital payment methods. Payment is collected after the service is completed, so you never pay in advance. You receive a detailed receipt listing the service, professional's name, and duration. There are no hidden charges — the quote we give you before the visit is what you pay.
All our nurses hold BScN or equivalent nursing degrees and are licensed with the Pakistan Nursing Council (PNC). Many have additional certifications in ICU care, wound management, palliative care, ventilator management, and infection control. Before every visit, we share the nurse's full name, qualification, and registration number so you can verify credentials independently on the PNC website.
Yes, both male and female nurses are available in our network. You can specify your preference when booking and we guarantee that a professional of your preferred gender will be assigned. This is especially important for elderly patients, post-surgical care, and female patients who prefer same-gender caregivers for comfort and cultural reasons.
Absolutely. We offer 8-hour, 12-hour, and 24-hour nursing shifts for patients who need continuous care at home. This includes post-surgical recovery, elderly care, tracheostomy management, ventilator care, and palliative care. Our nursing team works in rotation to ensure the patient receives uninterrupted, attentive care around the clock.
Yes, we provide dedicated night-shift nurses who are trained to manage patient monitoring, medication administration, and emergency response during overnight hours. Night-shift care is particularly recommended for elderly patients, those with chronic conditions, and patients recovering from major surgery who require continuous observation through the night.
Yes. Our network includes ICU-trained nurses experienced in operating ventilators, oxygen concentrators, suction machines, infusion pumps, cardiac monitors, and tracheostomy equipment at home. We also coordinate with medical equipment rental providers to ensure all necessary devices are available at the patient's home before the nurse arrives.
Yes, PMDC-registered general physicians and specialists visit patients at home for consultations, follow-ups, chronic disease management, and acute illness assessment. Our doctors carry basic diagnostic tools and can write prescriptions, recommend lab tests, and refer to hospitals if a higher level of care is needed. Doctor home visits are available across all areas of Lahore, 24/7.
We offer a comprehensive range of lab tests at home including Complete Blood Count (CBC), liver function tests, kidney function tests, thyroid panel, lipid profile, HbA1c, fasting and random blood sugar, uric acid, electrolytes, and infection markers. A trained phlebotomist visits your home, collects the sample using sterile equipment, and delivers it to an accredited laboratory. Digital reports are shared within 12 to 24 hours.
Yes, we perform 12-lead ECGs at home using portable, hospital-grade ECG machines. A trained technician or nurse visits your home, conducts the test, and the ECG report is reviewed by a qualified physician. Home ECGs are ideal for patients experiencing chest pain, palpitations, shortness of breath, or those who need regular cardiac monitoring but cannot easily travel to a hospital.
Yes. We bring portable digital X-ray machines and ultrasound equipment directly to your home. A radiologist or trained technician performs the scan, and images are interpreted by board-certified radiologists. Reports are shared digitally within 24 hours. These services are particularly valuable for bedridden patients, post-surgical patients, and elderly individuals who face difficulty travelling to diagnostic centres.
Our licensed physiotherapists treat a wide range of conditions at home including back pain, neck pain, frozen shoulder, sciatica, arthritis, post-fracture rehabilitation, stroke recovery, spinal cord injury rehabilitation, sports injuries, cerebral palsy, and post-surgical stiffness. Each session is tailored to the patient's specific condition, and a personalised exercise plan is provided for continued progress between visits.
Yes, our physiotherapists carry portable equipment including resistance bands, therapy balls, exercise mats, TENS machines, and mobilisation tools. For more specialised needs such as gait training or balance rehabilitation, additional equipment is arranged based on the treatment plan. The physiotherapist assesses your home environment during the first visit and recommends any simple modifications for safer, more effective sessions.
The number of sessions depends entirely on the patient's condition, severity, and recovery goals. Acute conditions like frozen shoulder or minor back pain may require 6 to 10 sessions, while post-stroke or post-surgical rehabilitation can require 20 or more sessions over several weeks. After the initial assessment, your physiotherapist will provide a clear treatment plan with an estimated timeline and measurable milestones.
Yes, we offer dedicated dementia care at home through trained caregivers and nurses who specialise in cognitive decline management. Our care includes daily routine assistance, medication reminders, behavioural support, fall prevention, companionship, and family education on dementia progression. We also coordinate with neurologists and geriatric specialists to ensure the care plan aligns with the patient's medical needs.
Yes, our nurses are trained in comprehensive diabetes management at home. This includes blood glucose monitoring, insulin injection administration, dietary guidance coordination, foot care assessment, and HbA1c testing. We also arrange regular lab tests to monitor kidney function, lipid profile, and other diabetes-related markers. For patients on insulin pumps or complex insulin regimens, we assign nurses with specific endocrinology experience.
Absolutely. We provide specialised respiratory care at home for COPD, asthma, and other chronic respiratory conditions. Our services include oxygen therapy management, nebuliser administration, chest physiotherapy, inhaler technique training, and vital signs monitoring. For advanced COPD patients, we also offer ventilator support at home with ICU-trained nurses who monitor oxygen saturation, respiratory rate, and provide suctioning as needed.
Yes, we offer compassionate palliative care at home for patients with terminal or life-limiting conditions. Our palliative care team focuses on pain management, symptom relief, emotional support, and maintaining the patient's dignity and comfort. We work closely with the patient's attending physician and family to create a holistic care plan that prioritises quality of life. Grief counselling support for family members is also coordinated when needed.
Costs vary depending on the service type, duration, and complexity of the patient's condition. A single nursing visit starts at an accessible rate, while 12-hour or 24-hour shifts are priced competitively compared to hospital admission. Doctor home visits, lab tests, and diagnostic services each have transparent pricing. We always provide a clear quote before the visit so there are no surprises. Call 03250600666 for an accurate estimate based on your specific needs.
We are working on partnerships with major insurance providers in Pakistan. Currently, we provide detailed invoices and medical reports that many insurance companies accept for reimbursement claims. We recommend checking with your insurance provider about their home healthcare reimbursement policy, and our team will assist you with any documentation required for your claim submission.
We accept multiple payment methods for your convenience including cash, bank transfer (IBFT), JazzCash, EasyPaisa, Raast, and major credit and debit cards. Payment is collected after the service is completed, ensuring you only pay once the care has been delivered. For long-term care packages such as 24-hour nursing or extended physiotherapy, we also offer weekly or monthly billing cycles.
Yes, complete transparency is one of our core values. The quote you receive from our care coordinator before booking is the final amount you pay. There are no hidden fees, no surge pricing, and no last-minute add-ons. If any additional procedure or test is recommended during the visit, the healthcare professional will inform you of the cost and seek your approval before proceeding.
Home healthcare is safe when provided by verified, qualified professionals — which is exactly what Hum Home Care delivers. Every healthcare professional in our network undergoes credential verification, criminal background checks, and reference validation. For many conditions including post-surgical recovery, chronic disease management, and elderly care, home is actually safer because it reduces exposure to hospital-acquired infections and eliminates the stress of travel for vulnerable patients.
Patient safety is our highest priority. If our healthcare professional determines during a home visit that the patient requires hospital-level intervention, they will immediately communicate this to the family and provide a written referral. We can also assist with hospital coordination and ambulance arrangement if needed. We never prolong a home visit when hospital care is the clinically appropriate option — integrity over revenue, every time.
Yes, you can cancel or reschedule a booking at no charge as long as you notify us at least one hour before the scheduled visit. For cancellations made less than one hour before the visit, a nominal call-out fee may apply to compensate the professional who has already been dispatched. We understand that healthcare needs can change suddenly, so our care coordinators handle rescheduling with flexibility and understanding.
Yes, we offer home healthcare services for paediatric patients including newborn care, child doctor visits, paediatric nursing, vaccination administration support, and physiotherapy for children with developmental conditions. Our paediatric team includes nurses and doctors with specific experience in infant and child care. Parents receive detailed post-visit guidance on feeding, medication schedules, and when to seek further medical attention.
Medical Disclaimer: The information provided on this page is for general educational purposes only and does not constitute medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional for medical conditions, and never delay seeking professional medical advice based on information read here. In case of a medical emergency, call your local emergency services immediately. Hum Home Care does not replace hospital-based emergency care.